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We want to thank everyone for their patience over the last several months as we adjust to the new changes due to COVID-19. Just a few reminders for our clients, we are continuing curb side pickup until further notice. Therefore we ask that you only enter the office for appointments. We ask that you continue to wear masks if you are able and please limit the number of family members/friends to 2 per visit. We also want to remind everyone to schedule your pets well in advance for wellness/vaccine appointments as we are now scheduling these appointments out into January and February due to our extremely busy schedule. We recommend scheduling your pet’s wellness appointments up to 6 months in advance to ensure that your pet is getting scheduled in a timely matter that works for your schedule and ours. We appreciate your understanding.
We take our responsibility to protect the health and welfare of your pets seriously. Animal Health Care of Myerstown understands the importance of protecting your pet with year-round prescriptions for fleas, ticks and heartworms and the value of long-term medications. We also understand that "convenience" of refilling a prescription must be recognized especially in our busy daily lives. For your convenience, there is a service available to you on epethealth.com where you can fill a prescription request; or you can call and our staff will refill your prescription over the telephone
When a prescription refill is requested, the following 5 steps must be completed by our staff:
Out of concern for your pet's safety, we will not deal directly with Internet pharmacies. For example pharmacies such as Chewy.com or 1-800 Pet meds. If you want to deal directly with such pharmacies we will provide you with a written prescription that you must send in to the pharmacy of your choosing. We also will not fill prescriptions received in our office by fax or phone from an outside source. Caution needs to be exercised especially when obtaining prescriptions from an internet pharmacy. Several companies have been disciplined for dispensing products and drugs that these pharmacies obtain from outside of the United States which may not meet the FDA standards for safety and quality, and for violations of state and federal pharmacy laws.
To avoid any potential doctor-patient confidentiality issues, we will not communicate with internet pharmacies in any form or fashion. It is your responsibility to ensure that the prescription is sent, filled, labeled, shipped, and used correctly. The internet pharmacies have a reputation for poor customer service, and we cannot be expected to take the time to oversee their operations. We will not become involved in any product failure issues for products purchased through these internet pharmacies. This includes flea, heartworm, and intestinal parasite prevention.
If you choose to purchase a prescription through such pharmacies, please be aware of the following risks:
It is our intention at Animal Health Care of Myerstown to keep the fees involved with prescription medication refills fair and reasonable. As mentioned earlier, the refill of a prescription requires the above 5 steps; in addition to other hidden fees such as Pennsylvania state tax, staffing, maintenance of an inventory, and the actual paperwork to dispense a product. Our pharmacy is a vital and integral part of our practice. It provides our clients and their pets with the latest technology, convenience, and the right medications - all at a competitive price. Revenue from our pharmacy allows us to purchase the latest equipment and pay for our caring, dedicated staff of professionals.
A Commonly Asked Question:
Why does my pet need a yearly exam to get refills of their prescription diet?
Prescription diets can be used for kidney disease, diabetes, gastrointestinal issues, urinary care, and much more. A yearly office visit is necessary for these proscription diets so that our doctors can ensure that the food is helping you pet and that no changes need to be made. Although these foods can be very beneficial, these conditions can return or worsen over time. Our doctor’s job is to monitor the patient’s progress to see of the treatment is working and to see if any changes need to be made. In addition, it is unlawful for a veterinarian to prescribe any medications or prescription diets without a veterinarian-client-patient relationship.
Thank you for taking the time to read this as we want you to be properly informed so that you can decide on the best way to use the prescription. We appreciate your letting us be a part of your pet’s health care team.
The Doctors and Staff of Animal Health Care of Myerstown